Make A Return

We want you to love what you receive. If a piece isn't right, you're welcome to return it.

Your right to return

You have 14 days from the day you receive your order to tell us you'd like to return it, and a further 14 days to send the piece back. This is your statutory right of withdrawal under Danish and EU consumer law.

How it works

1. Write to us

Email support@maisonpaillon.com with your order number and which piece you'd like to return. We'll reply with everything you need.

2. Pack the piece

Return it in the same condition you received it, in its original packaging where possible. Because each piece is painted and fired by hand, the enamel is more delicate than plated metal — please wrap it carefully.

3. Send it back

Return postage is paid by you. We recommend a tracked service, as the piece remains your responsibility until it reaches us.

4. Your refund

Once we've received and checked the piece, we'll refund you to your original payment method within 14 days. Refunds include standard outbound shipping; if you chose an express option, we refund the standard rate.

Returning from a two-for-one order

If you bought two pieces and paid for one, and you return both, we refund the full amount you paid.

If you return one of the two, we refund 50% of what you paid and you keep the other piece. For example: if you paid 400 kr for two pieces and return one, you receive 200 kr back and keep the piece you're happy with.

A few things to know

Earrings can only be returned unworn and in sealed original packaging, for hygiene reasons.

Pieces showing wear beyond what's needed to establish their nature and function may be refunded at a reduced amount.

Because every piece is hand-painted, small differences in colour and brushwork are part of the craft, not a fault.

Damaged or faulty

If your piece arrives damaged or develops a manufacturing fault, that's different. Email support@maisonpaillon.com with a photo and your order number. You have a two-year right of complaint under Danish law, and in these cases we cover return postage.